Cleaning Companions Australia is a reputable recruitment and referral cleaning agency that specialises in the placement of domestic home cleaners that truly want to make a difference in people’s lives. Established in 2023, since then we have steadily been growing our business with the aims to expand to operate in all cities and major regional locations throughout Australia. Our success is owed to the great team of people that we’ve recruited who enjoy working in the home cleaning industry and won’t shy away from going the extra mile to deliver high quality service.

We believe in providing our cleaners with a rewarding, flexible and supportive work environment. Being the face of Cleaning Companions Australia, we are keen to ensure our cleaners receive all the necessary training, encouragement and information required to do a job well done and a sense of satisfaction from doing so.

Cleaning Companions Australia stands out from other cleaning agencies due to our unique dedication to companionship, personalized care, and comprehensive support for a diverse range of individuals:

Companionship Beyond Cleaning: While many cleaning services focus solely on tidying up, we prioritize building genuine connections with our clients. We understand that a clean home is essential, but so is the comfort of having a friendly face and a caring presence during our visits.

Tailored Support for Diverse Needs: Our services cater to a wide spectrum of needs, including domestic cleaning, specialized support for veterans, assistance for those aided by WorkCover, and dedicated care for NDIS clients. We go the extra mile to understand and address the unique requirements of each individual.

Personalized Matching: Our website features detailed profiles of each Cleaning Companion, including their regions of operation, hobbies, interests, and profile photos. This transparency enables our clients to choose a cleaner who resonates with their preferences and personality, fostering a stronger bond and enhancing the overall experience.

Emphasis on Well-being: We acknowledge the impact of loneliness and the toll it can take on mental health. Through our regular visits, we aim not just to clean but also to brighten spirits, provide companionship, and alleviate feelings of isolation.

Community-Centric Approach: Being an Australian-owned agency, we deeply value community connections. Our commitment extends beyond just delivering exceptional cleaning services; it’s about making a positive difference in the lives of our clients and contributing positively to our local communities.

Highly Trained and Compassionate Team: Our Cleaning Companions undergo rigorous training not only in cleaning techniques but also in empathy, understanding, and creating a warm, inviting environment. They are passionate about providing a service that goes beyond the surface level.

Client-Centric Focus: We place our clients at the heart of everything we do. From understanding their needs to offering flexible scheduling and personalized services, we strive to exceed expectations and ensure satisfaction with every visit.

In essence, what truly sets Cleaning Companions Australia apart is our unwavering dedication to fostering genuine connections, providing personalized care, and creating cleaner, happier, and more companionable homes for everyone we serve.

The earliest appointment starts at 09:00AM. The latest booking starts at 9:00PM and can finish up to 11:00PM. The available working hours for each cleaner is different.

 Please Call us during our office hours.

 

Our Offer Hours 

On Weekdays: from 10AM to 10PM.  

And On Weekends: it’s from 10AM to 5PM.

The Gold Coast, Ipswich, Caboolture, Canberra, Sydney, Tamworth, Melbourne, and Adelaide.

If your area does not show in the list above, that means we don’t service your area yet. However, if you are close to one of these regions, and a cleaner is prepared to travel the distance to get to you, additional travel costs will apply.

Yes, you can book more than one cleaner at a time. Just call us on 0493 880 887 and we will do what we can to help you out.

Please read our Prices & Services page

If our cleaners must supply their own cleaning products and equipment to perform the task you give them, you will need to pay the additional surcharge to cover their expense.

Cleaning products and equipment $15 

To save you money in the long run, it’s best that you provide all your own cleaning products and equipment to be used in your home or specified location.

If you’re not sure what to buy, our helpful cleaners will be happy to make suggestions.

We advise our cleaners to supply their own personal protective equipment, such as gloves and face mask.

Domestic & Commercial cleaning:

Minimum booking is two hours, and will cost $130 for two hours.

If you need any additional hours just add $65  per hour to the price above.

Bond clean:

Minimum booking is five hours, and will cost $800 for five hours.

If you need any additional hours just add $160  per hour to the price above.

Cleaning products and equipment:

If our cleaners must supply their own cleaning products and equipment to perform the task you give them, you will need to pay the additional surcharge to cover their expense.

Cleaning products and equipment $15 

To save you money in the long run, it’s best that you provide all your own cleaning products and equipment to be used in your home or specified location. If you’re not sure what to buy, our helpful cleaners will be happy to make suggestions.

Short notice fee:

As you can imagine, our cleaners have other bookings to consider and they have their own personal lives to plan out and organise as well, thus, we ask you to give us at least two days’ notice so that gives both us and our cleaners enough time to arrange everything for you. However, if you still would like to try your luck and see if you can make a booking with us any earlier, then please call us, and we will try to arrange the booking for you sooner, but no guarantees. That said, if the booking goes ahead, you will incur an additional $50 short notice fee to compensate for the extra stress and all the mucking around we’ll have to do just to accommodate your needs on such short notice. This fee is non-negotiable.

Online transaction:  

Should you wish to pay by electronic bank transfer you will need to pay up to 3 business days before your first booking with us. All digital transactions will incur a processing fee of 2.9% of the total booking cost, along with a 30-cent transaction fee.

Cash:  

If you wish to pay cash then you’ll need to pay your cleaner cash in hand upfront on the day of the cleaning service. For a catch-up clean or one-off service, our preferred method is cash unless the cleaner indicates otherwise. All of these transactions are paid directly to your cleaner, and if requested, the cleaner will email you a receipt within 24 hours of the day of the cleaning service.

Our website features detailed profiles of each of our lovely Cleaning Companions, including their regions of operation, hobbies, interests, and profile photos. This transparency enables you to choose a cleaner who resonates with your preferences and personality, fostering a stronger bond and enhancing the overall experience. So all you have to do is request that specific cleaner you have in mind and we’ll handle the rest.

Here’s How It Works

1. Choose Your Perfect Match: Browse through our Cleaning Companion profiles and select the ideal cleaner that suits your preferences and needs.
2. Convenient Booking: Contact us via phone to book your selected Cleaning Companion. We’ll arrange a suitable start date and time that fits your schedule.
3. Confirmation: Expect a prompt confirmation message from our team, confirming your scheduled cleaning appointment.
4. Enjoy Your Time: Sit back, relax, and enjoy your well-deserved time for yourself while our trusted Cleaning Companion takes care of your home.

Our aim is to match you with a reliable Cleaning Companion who fits seamlessly into your routine. If you find the fit isn’t quite right, you can easily make changes. All you need to do is ensure there’s sufficient time allocated for your cleaner to accomplish the tasks you desire, ensuring a satisfactory experience. Experience hassle-free cleaning with Cleaning Companions!

Yes, because we want you to be certain you are choosing the right cleaning service before making a long term commitment.

We recognise how hard it can be to go about finding a cleaning service that has the best features and will also allow you to test them for a trial. With Cleaning Companions Australia, this is an easy process that will put your mind at ease.

As our cleaners are on a casual basis, and obviously they have their own personal lives to plan out and organise as well, we ask you to give us at least three days’ notice so that gives both us and our cleaners enough time to arrange everything for you. However, if you still would like to try your luck and see if you can make a booking with us any earlier, then please call us, and we will try to arrange the booking for you sooner, but no guarantees. That said, if the booking goes ahead, you will incur an additional $50 short notice fee to compensate for the extra stress and all the mucking around we’ll have to do just to accommodate your needs on such short notice. The fee is non-negotiable.

It’s against our policy to share the personal details of our cleaners. All cleaners are recruited through us on our online platform and it is against our policy for them to be hired directly by clients for safety reasons. If such arrangements are being made without our knowledge, then we cannot guarantee the quality of the services the cleaner would be providing, the confidentiality of the service, and the safety of both our cleaners and clients. In the case that a cleaner is hired outside of the Cleaning Companions Australia agency, we will not take any liability or responsibility for leaked information, quality of the service and your security.

Ensuring safety and trust is at the core of our service. Just as we prioritize the safety of our valued customers, we equally prioritize the safety of our dedicated cleaners.

To maintain a secure environment, we adhere to a stringent safety policy. All our cleaners undergo a thorough police check before joining our team. This step is to guarantee that we do not engage with any known offenders.

For your peace of mind and to maintain a safe working environment for our cleaners, we kindly request a clear picture of your government-issued photo ID after the initial phone consultation, should you choose to proceed with the booking.

We understand the importance of privacy. Rest assured, your information is safeguarded securely within our system. It is only shared under exceptional circumstances, such as cooperating with authorities in cases involving attempts to harm our cleaners.

We stand by our commitment to transparency and accountability. Your cooperation in providing your ID helps us maintain a safe and trustworthy community. Please note that without a clear photo of your government-issued ID, we regrettably cannot provide our service.

The safety and well-being of our customers and cleaners are of utmost importance to us. Thank you for your understanding and cooperation in ensuring a secure and protected environment for everyone involved.

If you give us 24-hours-notice, we can change the time to a more convenient one for you.
And in the unlikely event that your cleaner has to cancel your appointment, we will contact you in order to reschedule your booking for another day and time that is best suited for you.

We understand that plans can change, and sometimes cancellations are unavoidable. If you need to cancel a booking, we kindly request a minimum of 24 hours’ notice to avoid any cancellation fees.

Cancellations made less than 24 hours before the scheduled appointment time will incur a cancellation fee of 50% of the cost of the original booking. However, if a cleaner has already left and the booking is cancelled at the last minute, then you will be expected to pay the full amount. This fee covers the operational costs and ensures fair compensation for our cleaners’ time because that is time that a cleaner could have had a booking with another customer.

To maintain the integrity of our services and respect the commitment of our cleaning team, the cancellation fee must be paid in full. Failure to settle the cancellation fee will result in the suspension of your permission to use our services until the outstanding fee is resolved.

We value your understanding and cooperation in adhering to our cancellation policy. Your timely communication helps us manage our schedule effectively and ensures a smooth experience for all our customers.

We strive to provide flexibility while maintaining fairness for both our clients and cleaners. Your cooperation in honoring the cancellation policy is greatly appreciated.

Thank you for entrusting us with your cleaning needs, and we appreciate your understanding regarding our cancellation policy.

At Cleaning Companions Australia, our commitment to delivering top-tier house cleaning services begins with a meticulous and comprehensive recruitment process. Here’s a glimpse into how we select our Cleaning Companions:

1. Thorough Selection Process: We believe in recruiting only the best. Our recruitment process includes initial phone interviews to assess applicants’ suitability for the role. During this stage, we conduct thorough background checks, including ID verification, police background checks, and meticulous scrutiny of work history of shortlisted candidates.

2. Training and Induction: Successful candidates are further invited to a comprehensive training and induction day. Here, they delve into our specialized cleaning techniques and procedures, ensuring they are fully equipped to deliver the exceptional service Cleaning Companions is known for.

Rest assured, when you engage our services, you’re welcoming highly trained and thoroughly vetted Cleaning Companions into your home. We prioritize safety, quality, and professionalism at every step of our recruitment process.

Excited to join our dedicated team of Cleaning Companions? Here’s how you can become a part of Cleaning Companions Australia:

Navigate to the ‘Join Our Team’ section on our menu bar. Here, you’ll find comprehensive details outlining our requirements and expectations.

Submit Your Application: Please send your résumé, along with a well-crafted cover letter detailing your interest and relevant experience. Kindly include a few recent photos of yourself with your application. In your email, ensure to include your phone number directly, simplifying our ability to contact you for scheduling an over-the-phone information session.

For any inquiries or queries, we encourage direct calls rather than texts or emails. Please feel free to reach out to us by phone should you have any questions.

Review and Response: Once we receive your application, it will be carefully assessed it to ensure it meets our criteria. If you align with our requirements, Brendan, the owner of Cleaning Companions Australia, will reach out to schedule an over-the-phone information session with you.

Information Session: During this session, you’ll have the opportunity to learn more about Cleaning Companions Australia, our values, and what it means to be a part of our team. If the discussion resonates with you, Brendan will proceed to arrange a training and induction day to kickstart your journey with us.

We’re committed to maintaining a professional and supportive team of Cleaning Companions, and we value individuals who share our dedication to exceptional service and genuine companionship.

Join us in creating cleaner, happier homes while fostering meaningful connections with our clients. We look forward to potentially welcoming you to our team of Cleaning Companions!