Supporting NDIS Participants
Creating a Safe Haven in Every Home
At Cleaning Companions, we understand the unique requirements of our NDIS participants. Our specialized Cleaning Companions undergo tailored training to provide personalized care, guaranteeing a secure and inviting environment tailored to your needs. Whether it’s routine household cleaning or offering friendly companionship, our dedicated team is committed to fostering your independence and enhancing your overall well-being.
Empathy in Every Clean
Caring for Your Home and Heart
At Cleaning Companions Australia, we understand that a clean home isn’t just about spotless surfaces; it’s about finding comfort, peace, and companionship. For those who seek more than just cleaning services, our commitment goes beyond a sparkling living space; it extends to filling your home with warmth and understanding.
With our wealth of experience and compassionate approach, rest assured, there’s no judgment towards you or your living standards. Our seasoned Cleaning Companions are dedicated to supporting you without bias, striving to enhance your overall quality of life through their assistance and understanding.
Combating Loneliness
Loneliness has profound effects on mental health and well-being, leading to increased stress levels, depression, and diminished life satisfaction according to studies. At Cleaning Companions Australia, we understand the significant impact a friendly and compassionate presence can have on alleviating these challenges.
Understanding the Impact of NDIS Support
We recognize the profound influence of good company and a clean and organized living space can have on our overall well-being. It uplifts our spirits, enhances our sense of control, and contributes to a happier lifestyle.
At Cleaning Companions Australia, we believe everyone deserves a sparkling home without barriers. Our dedicated team is committed to assisting you. We collaborate closely with your plan manager or support coordinator to deliver friendly companionship and the cleaning services that best suit your needs.
To align with your plan specifications, we’ll create a customised Service Agreement and establish a service schedule for you or your plan manager to review.
Recognising that your needs may evolve, our accommodating staff is ready to adjust your plan accordingly. We’re just a call away, eager to assist whenever necessary.
Collaborating with You
For Plan Managed Participants, an Active Service Agreement is essential to access our services. Most Plan Managers will require a copy of your Service Agreement, ensuring the proper setup for receiving our supports while aiding them in managing your NDIS funding.
With our Plan Managed participants, the process is straightforward. Simply provide us with your selected Plan Manager’s invoicing email address, and we’ll handle the rest. If preferred, you can also request a copy of the invoice for your personal records. It is all about you having choice and control over your funding.
Self-Managed Participants
For those self-managing their NDIS funds, we extend the same level of assistance and support as we do for our Plan Managed and NDIA Managed Participants.
We’re flexible in tailoring a Service Agreement to meet your specific requirements. However, as a Self-Managed Participant, having a Service Agreement with us is not mandatory. The choice always remains yours.
Key Difference
A significant difference for our Self-Managed Participants is our payment process. We kindly request payment via credit or debit card up to three days before your scheduled booking. Following the service, we promptly send you an invoice for your records, enabling you to claim reimbursement through the myplace NDIS Portal. The reimbursed funds are then directed back to your nominated account by the NDIS.
Why We Get Recommended
There’s a reason why NDIS Support Coordinators entrust participants to us, and it’s our commitment to reliability and responsiveness.
Reliability at its Best: We prioritise punctuality and precision – arriving promptly on the designated day equipped with the necessary tools for a thorough clean.
Consistent Cleaning Crew: You’ll always see familiar faces. Our dedicated team of professional cleaners ensures consistency and allows you to develop a rapport with a regular cleaner who provides personalised services.
Honesty and Dedication: Our commitment to honesty means fulfilling the entire duration of your booking. Any alterations will be communicated proactively.
Empathetic and Experienced: There’s no judgment here. Our experienced partners are dedicated to enhancing your quality of life and will assist you without any bias.
Accurate Billing: Rest assured, our accounting practices ensure precise and accurate billing, whether directed to you or your Plan Manager.
Building Relationships with Support Coordinators and Local Area Coordinators
At Cleaning Companions Australia, we’re dedicated to fostering strong partnerships with numerous Support Coordinators and Local Area Coordinators (LAC) across Australia. It’s truly rewarding for us to receive referrals from Support Coordinators or LACs who have repeatedly entrusted us, knowing we are committed to delivering tailored and high-quality services for their participants.
The Support Coordinators and LACs collaborating with Cleaning Companions Australia understand our emphasis on transparent communication. From the inception of a participant’s services to their seamless delivery as promised, we prioritize open dialogue. Our team is dedicated to going above and beyond, actively listening and comprehending the needs and preferences of their participants.
We provide comprehensive assistance to our Coordinators by managing various aspects, including sending out Service Agreements to participants, identifying the most suitable cleaners based on their needs, promptly addressing any arising issues or concerns, and keeping them informed about new availability and openings.
At Cleaning Companions Australia, nurturing relationships with our Support Coordinators and Local Area Coordinators holds immense significance for our team. Recognising the impactful role they play within our community, it’s both an honor and a privilege to extend our support and assistance whenever needed.
To book our distinctive domestic housekeeping services or inquire about specific tasks you’d like assistance with, please feel free to give us a call. Our friendly and helpful team members are ready to discuss your needs and provide you with an obligation-free quote. To ensure clear communication and efficiency, we recommend contacting us via phone rather than text or email. Calling allows for more effective and immediate assistance. We appreciate your understanding and look forward to assisting you.
Most answers to your questions can be found on our useful FAQs page.
Call us during office hours today on 0493 8808 87.
Our office hours are between:
10AM to 10PM Brisbane time on Weekdays.
10AM to 5PM Brisbane time on Weekends.
Cleaning Companions Australia Currently Service all locations listed below!
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